Support

A problem, an idea, a question? Here are the most common answers and the fastest way to reach us.

Contact us

From the game (fastest): Settings → Contact us. Your message reaches us with the game version and device type, so we can understand the problem right away.

By email: info@filipposaretta.com. We answer in English and Italian, usually within 2 business days.

Send an email

Frequently asked questions

How do I play?
  • Drag your finger anywhere: the ship follows it. It fires on its own.
  • Graze the red shots without getting hit to charge your Turbo. When the bar is full, tap the pink button.
  • Swipe fast: a dash gets you out of trouble.
  • The shield (left) sends shots back; rockets (right) find enemies on their own.

Need a refresher? Settings → Replay the first flight.

I changed phone: how do I get my progress back?

If you have an account (Apple, Google, or email and password), sign in with the same account on the new phone and your progress comes back by itself. Guest progress lives only on the phone and can’t be recovered on another device.

I forgot my password

On the sign-in screen tap Forgot password? and we’ll email you a link to choose a new one. If you used Apple or Google, just sign in with them again: no password needed.

The Club: what it includes and how to cancel

The Club is an optional subscription bought from the App Store or Google Play. It removes videos, gives rewards without watching them and opens the bonus arenas. It gives no leaderboard advantage.

Cancel from the store, not from the app:

  • iPhone: Settings → [your name] → Subscriptions;
  • Android: Play Store → profile picture → Payments & subscriptions → Subscriptions.

Uninstalling the game or deleting your account does not cancel the subscription. On another device with the same store account, use Restore purchases. Refunds are handled by Apple (reportaproblem.apple.com) and Google (Google Play refunds).

A player has an offensive name or is cheating

On the leaderboard, tap the flag next to their name and choose a reason. We read every report; the other player never sees who reported them.

The game froze or closed

Update the app to the latest version and try again. If it happens again, write to us from Settings → Contact us and tell us what you were doing. If error reports are on (Settings), we also receive where in the code it happened, without your name or account.

How do I delete my account?

In the game: Settings → Account → Delete account. All the details, including how to do it without the app, are on the Delete your account page.

How old do I need to be?

Raffica is for players aged 13 and over. If a parent finds out that a younger child created an account, they can write to us and we’ll delete it.

When you create an account the game asks for your year of birth: under 14 you need a parent’s permission.

What data does the game use?

Only what it needs to work, and we don’t sell your data. Everything is explained in the privacy policy; the rules of the game are in the terms of use.